Delete your account
This page explains how to delete your Pocha Moonlight: Sort Puzzle account and everything stored with it, and what happens to your data afterwards.
App Pocha Moonlight: Sort Puzzle Developer Pong Studio
How to delete your account
Option 1 — delete it inside the app
- Open the game and tap the gear icon at the top right of the lobby
- In Settings, go to the Account section
- Tap Delete account, then confirm once more
Option 2 — you already uninstalled the app
Email us and we will delete the account for you. We reply within 3 business days.
[email protected]
Please put [PM] Delete your account in the subject line.
We cannot delete an account without an ID. Emails that only have a nickname are not processed. Include at least one of the following:
- your friend code, as shown in the game
A nickname on its own is not enough — nicknames are not unique, and deleting the wrong account cannot be undone.
If you do not hear back within 3 business days, send the email again — it may have been filtered as spam. And if you still have the app installed, Option 1 above deletes the account straight away and does not depend on email at all.
What happens next
We do not delete anything the moment the request comes in. The account is locked and deleted 7 days later. During those 7 days you can open the app and restore the account. After that it is permanent, and signing up again always creates a new account.
What gets deleted
- The link between your device and your account, and your nickname — erased irreversibly. You can never sign back in
- The server-side backup of your device progress — erased so a reinstall cannot bring it back
- Friends and friend requests, on both sides
- Team membership and ranking entries
- Your push notification token — the device stops receiving notifications for this account
- Your Discord link — the linked Discord user ID is erased and this game's linked role is removed on our official Discord server (only if you linked Discord)
- Your session on our servers
What we keep, and why
Game records — level and progress, coins, boosters and other in-game balancesOnce the identifiers above are erased irreversibly, these records are only numbers that cannot be linked to any individual. We use them solely as statistics for tuning game difficulty and in-game economy, never to restore an account or re-grant items.
Purchase receiptsTo handle refunds and payment disputes, to stop the same receipt being submitted again for a second payout, and to meet tax and accounting record-keeping obligations.
Event logsAggregate funnel statistics. These rows hold no identifying information beyond an internal ID number.
Discord join-reward record — a value converted from your Discord user ID that cannot be turned back into the original (only if you linked Discord)To stop the same Discord account from claiming the join reward again. Not even the internal ID number is kept, and the value cannot reveal your Discord account.
Purchase and supply-of-goods records are kept for 5 years, and records of consumer complaints or dispute resolution for 3 years, as required by Article 6 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce (Republic of Korea). Game records, which by then cannot identify anyone, may be kept as statistics without a time limit.
The only user-related value left in these records is a single internal ID number. Deletion irreversibly removes everything that linked that number to a device or a person, so the records remain in a form that cannot identify an individual — and the link cannot be restored by us either. We do not use them to restore accounts or to re-grant items.
Contact
[email protected]